The Clinic Coordinator position is responsible for working and interacting with clients, claimants, and providers to help facilitate examinations in a clinic office setting. They provide information to clients in response to inquiries for IME (Independent Medical Exam) services. Additional duties include but are not limited to, scheduling appointments, faxing, scanning, copying, mailing, and emailing of reports, letters and any other IME related documents. Exam day duties include checking claimants in/out of their exams, chaperoning IMEs, and assisting IME providers with various administrative support.

Some travel between different offices around the greater Seattle area is required.

Key Responsibilities

• Delivers quality customer service from initial request for service until completion of end product
• Run day to day operations to include organization of medical records and/or paperwork needed processed for the day.
• Greet claimants and maintain and process paperwork completion. Chaperone exams, clean exam rooms, document exam info into Unity, make sure providers have whatever they need throughout the day.
• Ensure dictations are complete, scan exam documents and communicate any exam issues to appropriate staff/managers.
• Adheres to client protocols and jurisdictional regulations including appropriate documentation of same
• Contacts appropriate agencies for the purpose of verifying information
• Handles incoming and outgoing calls effectively and efficiently meeting client standards/protocols
• Sufficient understanding and knowledge of process and product to monitor and address customer concerns appropriately
• Communicates immediately with their manager with regard to any client concerns
• Operates company software and equipment
• Understanding of client specific forms, ability to enter and process IME information or documents in various customer systems as necessary
• Enters data by inputting alphabetic and numeric information into system via keyboard
• Demonstrates strong organizational skills with the ability to multi-task without compromising extreme attention to detail
• Communicates using correct English, spelling, grammar, and punctuation
• Ability to understand and follow oral and written instructions while adhering to prescribed departmental routines
• Proficiency with imaging/scanning documents
• Maintains confidentiality and discretion as a general rule
• Works effectively as a team contributor on all assignments
• Interacts professionally with other employees as well as clients
• Has a clear and concise understanding, and adheres to, guidelines as they relate to HIPAA, Conflict of Interest, and Ethics
• Understands current URAC standards as appropriate to job functions

Key Competencies/Skills/Abilities

• HS Diploma or equivalent
• Proficiency with MS Office Suite
• Bi-Lingual-A plus
• Excellent communication skills-verbal and written
• Ability to organize and prioritize work effectively
• Ability to accept and apply constructive feedback

Background & Experience

HS Diploma or equivalent

Proficiency with MS Office Suite and Excel

Physical Requirements

• Ability to remain in a stationary position for long periods of time
• Ability to speak and hear
• Manual dexterity sufficient to operate a computer keyboard and calculator
• The employee may be required to walk
• The ability to see details at close range (within a few feet of the observer)